We appreciate your business! Please allow 3-5 business days for us to process your order. We don't accept any returns (no cash refunds, store credit only with receipt). Exchanges are accepted, based on condition of product and reason. Store credit or exchange will be issued within less than 120 days of original purchase. Shipping cost for exchanges will be the customer's responsibility. Damaged items must be reported within 48 hours of receiving.  If items are damaged and it's clearly not the customer's fault,  items will be replaced at no charge by Absolute Serendipity. Express shipping available upon request.